Privacy Policy
Effective Date: April 9, 2026
Shining Image Window Washing ("Shining Image," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request services, call us, text us, or otherwise interact with us.
1. Information We Collect
We may collect:
- name;
- phone number;
- email address;
- service address;
- billing and payment-related information;
- service preferences and project details;
- call, voicemail, chat, and SMS interaction records;
- browser, device, IP address, cookies, and site usage data; and
- any information you voluntarily submit through forms, calls, or messages.
2. Information Collected Through AI Receptionist and Jobber
When you call, text, or submit a request, we may use AI-assisted tools and service platforms, including Jobber and related vendors, to:
- answer or route inquiries;
- gather service details;
- create or update customer records;
- schedule appointments;
- send reminders and follow-up messages; and
- maintain communication history for customer service and operations.
3. How We Use Information
We may use personal information to:
- provide quotes and schedule services;
- deliver window cleaning, screen repair, glass cleaning, chandelier cleaning, and shrink wrapping services;
- send appointment reminders, job updates, invoices, and support messages;
- send marketing messages where you have consented;
- improve our website, advertising, and customer experience;
- prevent fraud, abuse, or misuse; and
- comply with legal, regulatory, carrier, and platform requirements.
4. SMS Consent and Messaging Privacy
We do not share, sell, rent, or disclose your SMS opt-in data or consent status with third parties for purposes unrelated to providing our messaging services.
We may share your personal data, including your SMS opt-in or consent status, with vendors and service providers that help us provide messaging and customer communication services, including platform providers, phone companies, CRM providers, scheduling tools, and vendors that support message delivery, customer service, and operations.
SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.
5. How We Share Information
We may share information with:
- software and platform providers that support scheduling, CRM, invoicing, and communications;
- payment processors;
- website hosting, analytics, and security vendors;
- contractors or service providers acting on our behalf; and
- government, regulators, courts, insurers, or law enforcement when required by law or to protect our rights.
We do not sell personal information for third-party marketing.
6. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand traffic, improve functionality, and measure ad or campaign performance. You may control cookies through your browser settings.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain information for as long as reasonably necessary for business, operational, legal, accounting, dispute-resolution, and compliance purposes.
9. Your Choices
You may:
- opt out of marketing emails through unsubscribe links;
- opt out of SMS by replying STOP;
- request help by replying HELP;
- request updates or corrections to your information by contacting us; and
- request deletion of certain information, subject to lawful retention requirements.
10. New Jersey Privacy Notice
If New Jersey privacy law applies to our processing activities, New Jersey residents may have rights to:
- confirm whether we process their personal data;
- access personal data;
- correct inaccuracies;
- delete personal data; and
- opt out of certain processing, including targeted advertising, sale of personal data, or certain profiling activities.
Requests may be sent to [email protected].
11. Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children in violation of applicable law.
12. Third-Party Websites and Services
Our website or communications may link to third-party sites or tools. Their privacy practices are governed by their own policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
14. Contact Us
Shining Image Window Washing
Phone: 908-214-7139
Email: [email protected]
Website: https://shiningimagewindows.com